Policy

Returns & Warranties

30-Day Return Guarantee

We want you to be fully satisfied with every item that you purchase from www.acehardware.com. If you are not satisfied with an item that you have purchased (excluding Gift Cards), you may return the item up to thirty days after the original purchase date. We recommend that you make returns of online purchases to an Ace retail store near you for in store credit, minus the shipping, handling or other charges. If you do not have an Ace retail store near you, please contact a Customer Service Specialist by calling 1-866-290-5334 for complete return instructions. Please refer to our Return Instructions for more information about returning a purchase.

The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit. After 30 days, please contact the manufacturer directly.

Returning an Item to an Ace Retail Store

Save time and money! In order to make your return process as convenient as possible, we encourage you to make your www.acehardware.com item returns to one of our 5,000 Ace Hardware stores nationwide up to thirty days after the original purchase date. It's easy; just follow these steps:

1. Find the nearest Ace Hardware retail store.
2. Before visiting the store, place the item securely in the original package.
3. Bring the original packing slip with the item. Be sure to keep a copy of the packing slip for your records.
4. All products must be returned in good condition, in original boxes (whenever possible), and with all the paperwork, parts and accessories to insure a full credit.
5. Take the item and original packing list to your local Ace Hardware retail store.

The store associate will process your return and issue you store credit (minus shipping and handling, gift-wrap, or other additional charges) in the form of an Ace Hardware Merchandise Return card.

Product Warranties

Manufacturer's Warranties

Many of the items that are sold on www.acehardware.com come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly.

Parts and Repairs

Please contact the manufacturer of an item directly with any parts and repairs questions.